Due to the intimate nature of the items we sell, we follow strict return and refund guidelines:

• Unopened Items: Returns are accepted only for items that are unopened, with intact packaging and tags.
• Used or Opened Items: Products that have been opened or used cannot be returned, except in cases of manufacturing defects.
• Timeframe for Returns: Contact us within 30 days of purchaseand provide photos of the unopened package. After confirmation, we will provide the return address.

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

We offer a 1-year warranty for manufacturing defects. If an issue arises during this period, we will repair or replace the product. To make a claim, provide:

1. Your order numberand the SKU of the defective item.
2. A brief description of the issue and photos or videosshowing the defect.

Before Reporting a Defect:

• Ensure the product is fully charged and turned on (press the power button for 3-5 seconds).
• For APP-controlled products, install the Blissmakers app from official sources.
• Refer to the product’s instruction manual.
• Do not use the product while charging.

After verifying the issue, we will replace the product with the same item or one of similar value.

We handle package-related issues as follows:

• Delivered but Not Received: If the parcel is marked as delivered but not received, no refund will be provided.
• Lost in Transit: If the parcel is lost during shipping, we will resend the same item.

Force Majeure: For returns caused by customs issues or post office errors, we will resend the same item.

If you receive the wrong product, contact us within 30 days and provide:

1. Photos of the shipping labelon the package.
2. Photos showing the SKU on the product’s packaging.
3. Photos of the entire package and product.

We will verify the issue and arrange for the correct product to be sent to you.

1. Forthe fastest service, contact our customer service team at [email protected]. Our specialists will assist you.
2. Once you’ve determined the next steps with our team, securely pack the item and include a completed Return Request Form.
3. Send the package to the return address provided by customer service.